Terms of Service for CyberNowa

Welcome to CyberNowa, a leader in it security awareness and digital literacy education. By accessing or using our website cybernowa.club and related services, you agree to be bound by these terms.

1. Acceptance of Terms

These terms apply to all visitors, users, and others who wish to access or use our offerings.

2. Our Offerings

2.1 Training Services

CyberNowa delivers instructor-led workshops and consulting sessions to enhance cybersecurity skills. Clients may schedule sessions through our contact form.

2.2 Digital Products

Our digital offerings include e-books, recorded webinars, and downloadable resources designed to bolster cybersecurity awareness.

2.3 Physical Goods

We provide branded merchandise such as manuals and training kits. Availability may vary over time.

3. Refund Policy

We aim to ensure satisfaction. Below are our refund guidelines by category:

Training Services: Eligible for a full refund if requested within 5 days of purchase. After this period, no refund is available due to resource allocation. Clients may request to reschedule a session up to 48 hours before the scheduled date.
Digital Products: Refund requests accepted within 7 days of download. To prevent misuse, this applies only once per item. After 7 days, no refund is available.
Physical Goods: Eligible for a refund or if reported damaged within 10 days of receipt. Please retain original packaging and ship items back at your expense. Handling charges may apply to cover processing costs.

4. Reimbursement Procedures

Approved reimbursements are processed within 14 days and credited via the original method of payment. Processing times may vary depending on the provider.

5. Scheduling and Changes

Requests to reschedule a service session must be submitted at least 48 hours prior to the original date. Requests submitted later may incur additional charges or be declined.

6. Contact Information

American University of Kuwait
Block 18, Street 3616, Salmiya
Kuwait City 22015, Kuwait
Phone: +96591839461
Business ID: KW-7762245

For questions or to initiate a request, please use our Contact Form.